Can I make a reservation directly through a hotel?
I'm looking for a hotel in New-York. Can you help me?
Are taxes included in the rate?
Can I specify where I would like my room located
(preferred floor, next to pool, etc.)?
Is the room rate per person or per night?
I should receive a discounted rate. How do I get this?
When I submit my reservation, where does my request go?
I need the hotel located downtown (near airport), how can I find
Could't you send me the hotel phone/fax number?
I need more information about hotel. Couldn't you send me more
information, graphic materials or any brochures?
Do I need a credit card to make a reservation?
When do I have to include my credit card number?
Is it safe to use my credit card?
What is your cancellation policy?
Is there a hotel shuttle service to/from the airport?
Is parking available? Free parking? Long-term parking?
What if there will be more than two adults in the room?
Our children will be with us... do they stay free?
Are rollaway beds/cribs available?
What info do you need about me and why?
What do I do if I am not happy with my hotel room when I arrive?
What can I do if I am experiencing technical difficulty with the
When and where payment for my accommodation is required?
Can I make a reservation
directly through a hotel?
Yes, but the prices displayed are only available through our
website. If you make a reservation direct with the hotel, you will
be charged on average 20% to 60% more.
I'm looking for a hotel in
New-York. Can you help me?
Our reservation agents are unable to do individual searches for
clients due to our high volume of reservations. Use our
Hotel Search Form
to identify availability and rates at over 50,000 hotels all around
Are taxes included in the rate?
Taxes and miscellaneous charges are NOT included in the room rate,
if the other is not specified. The tax rate at the hotel is listed
in the Info section of the hotel description.
Can I specify where I would like
my room located (preferred floor, next to pool, etc.)?
The hotel staff will do their best to accommodate special requests.
We cannot guarantee room location because it is subject to
availability. After booking the room via our reservation system you
should call the hotel directly to request additional preferences.
Is the room rate per person or
The quoted room rate is per room per night. The rate will reflect
the number of persons you entered on the Search Form. It is for one
person if you selected one person and it's for two people if you
selected two people.
I should receive a discounted
rate. How do I get this?
The rates displayed are the only rates available to horse21.
Travel Reservation System. These rates may include government,
corporate or senior discounts. If a rate is marked "ID REQ," (for
example, "AAA Rate") you may need special documentation at check-in
to confirm you are qualified to receive that rate.
When I submit my reservation,
where does my request go?
All reservation requests will result in a new screen showing an
Confirmation Number which should be kept and used with any future
correspondence with horse21. Travel Reservation System. Some
hotels do not confirm reservations immediately - the reservation
status will be ON-REQUEST. In this case, the email you receive from
horse21. Travel Reservation System will not contain a
confirmation number. To check the status of your reservation you
should go to your Profile/Itinerary.
I need the hotel located
downtown (near airport), how can I find such hotel?
Please use our
Hotel Search Form
and do not forget to check the hotel location you need in the hotel
Could't you send me the hotel
You receive the hotel phone/fax number ONLY with your booking
confirmation. We can't provide you this information before you book
I need more information about
hotel. Couldn't you send me more information, graphic materials or
No, unfortunately we can't send any more information about hotel
amenities/facilities. All information about the hotels, you can get
from our web-sites.
Do I need a credit card to make
Yes, the service provider/hotel will confirm a reservation only when
you provide your credit card details to guarantee your booking.
Please, note: Our Reservation Service is free of charge, so all your
credit card details are going directly to the hotel and you will pay
only for accommodation.
When do I have to include my
credit card number?
You will be required to submit a credit card number at the time of
booking. The majority of the hotels will not hold rooms without a
credit card number. Your credit card will not be charged until you
check out of the hotel unless the type of room you selected states
that a deposit is required or some others restrictions. We recommend
using a credit card to guarantee your reservation.
Is it safe to use my credit
Yes. horse21. Travel Reservation System takes this matter very
seriously. To ensure your security, horse21. utilizes Thawte's
secure commerce server which encrypts the credit card number and
encodes it into a non-usable form.
We do not share your personal data collected through Horse21.net
with anybody. All data submitted is kept confidential. However if
you accessed this site through AllReZ Affiliate site, your email
address along with the travel details may be forwarded to that
What is your cancellation
Cancellation policy depends on every hotel/hotel's chain. You can
also read the hotel description to determine the cancellation policy
of your hotel. These policies will vary, so you must read each one
carefully. The standard increments are you must cancel the room(s)
by 4 or 6 PM, or 24, 48, or 72 hours prior to your specified
arrival. If you cancel before this, generally you will not be
charged a penalty. Canceling after this period will result in a
cancellation penalty fee. Special sold out availability
reservations, identified as "Special Internet Rates" or "Featured
Rates," will apply a $30.00 cancellation fee regardless of the
timeframe of cancellation.
Is there a hotel shuttle
service to/from the airport?
Many hotels offer shuttle service to and from the airport. This may
be listed in the Info section of the hotel listing. There may be a
charge by the hotel for this service. So, you should contact the
hotel to ask about it after completing your reservation.
Is parking available? Free parking? Long-term
Most hotels offer free parking to their guests. Long-term parking is
offered at the discretion of the hotel (often in conjunction with
park and fly rates). This may be listed in the Info section of the
What if there will be more than
two adults in the room?
Most hotels allow additional adults to stay in the rooms, at a
charge (usually between $5.00-$20.00 per person). Some hotels have a
limit on how many people can stay in a room. This may be listed in
the Info section of the hotel description.
Our children will be with us...
do they stay free?
Usually children under 12 years of age stay for free in their
parent's room using the existing bedding. The age requirement
differs depending on the hotel's policy. This may be listed in the
Info section of the hotel description.
Are rollaway beds/cribs
Most hotels offer rollaway beds and cribs (typically at a charge-
$5.00-$20.00 each). Some hotels have restrictions on what room types
will allow rollaway beds. This may be listed in the Info section of
the hotel description. You can request these items by calling the
hotel after completing your reservation process.
What info do you need about me
In order to process your hotel reservation we need simple things
such as your name, e-mail and real world address. The reasons for
this are clear: we have to give the hotel a name under which to book
your room. As in every other type of transaction, you have to supply
us with the name, number and expiry date of the credit card with
which the payment will be made.
What do I do if I am not happy
with my hotel room when I arrive?
horse21. is an online hotel reservations agent. We make every
effort to ensure that the hotel descriptions and information that we
feature on our site are as accurate as possible. Our write-ups are
based on material supplied by the hotels themselves. We are not
responsible for any variance, whether perceived or actual, between
the write-up and the conditions you find in a hotel. Please notify
us if you feel that any of our hotel write-ups are inaccurate or
need to be updated - we will be happy to consider your suggestions.
Any issues of dissatisfaction should be addressed directly to the
What can I do if I am experiencing technical
difficulty with the horse21.net website?
You should describe your problem clearly in an e-mail to:
Our web experts will do everything they can to help you.
When and where payment for my
accommodation is required?
Payment for your hotel stay will be handled by the hotel directly
upon checkout with this or another credit card of your choice, if
the other is not specified.